Our basic guidelines let you know what to expect at The Spa at Carillon Miami, so you can feel at ease and get the most out of your visit.
SPA SERVICES 8 AM - 8 PM
*Hours are subject to change without notice
THERMAL EXPERIENCE 7 AM - 8 PM MAY - NOV | 7AM - 9PM DEC - APRIL
FITNESS 7 AM - 8 PM
HEALTH & WELLNESS MON - FRI 9 AM - 5 PM | SAT & SUN 9 AM - 1 PM
SALON MON - SAT 10 AM – 7 PM | SUNDAYS 12PM - 5PM HAIR / 12PM - 7PM NAILS
To schedule an appointment, please speak to our Wellness Concierge, who will arrange your perfect experience. If you are a hotel guest, you may dial extension 46699 from your room or simply book using your in-room device. Non–hotel guests may call 866-276-2226 for appointments and information. Alternately, you can visit the “Schedule a Service” page of this website. We recommend advance booking, to ensure availability of your preferred time and service.
To schedule an appointment, please speak to our wellness concierge who will arrange your perfect experience. If you are a hotel guest, you may dial extension 47326 from your room. Non-hotel guests may call 305-514-7326 for appointments and information. We recommend advanced booking, to ensure availability of your preferred time and service.
You are requested to arrive at least 60 minutes prior to your appointment. This will allow you time to sign in, change clothes, and partake in our world-class Thermal Experience before your service.
When you make your reservation, please notify our wellness concierge if you are pregnant or have high blood pressure, allergies, physical ailments, or special needs.
Please be aware that arriving late may affect the length of your treatment. Your service will end on time so as not to delay the next guest. We appreciate your understanding and cooperation.
Please provide at least 24 hours’ notice when canceling or rescheduling spa services to avoid a 100 percent charge.
For your comfort, a robe and slippers will be provided at the Spa. Please disrobe to your level of comfort. Undergarments may be worn during spa treatments but aren’t necessary. Our professionally trained and licensed staff use proper draping techniques to protect your privacy and comfort at all times.
Shaving is not recommended prior to any body exfoliation treatment. We suggest that men shave at least three hours before a facial treatment.
The Spa is a place of relaxation and tranquility. To preserve this serenity, we respectfully ask that you silence your cell phone and refrain from using it in any area of the spa, including the lobby.
Guests must be at least 14 to access the Thermal Experience, treatment areas, and fitness area. Programming and private fitness classes are available for those under 14.
All spa and salon services are subject to an additional 20% service charge as well as sales tax. Therefore, no additional tipping is necessary or anticipated. Rates are subject to change without notice.