Wellness & Spa Experience Guide

Spa Services: Monday – Thursday 8am – 7pm | Friday – Sunday 8am – 8pm

Thermal Experience: Monday – Thursday 8am – 7pm | Friday – Sunday 8am – 8pm

Discover one of the country’s most expansive Thermal Hydrotherapy Circuits with a private men’s and women’s hot and cold experiences

Fitness: Available 24 hours a day and 7 days a week. *Please note we have a Fitness Attendant from 5am – 7pm 

Health & Wellness: Monday-Friday  9am-5pm | Saturday-Sunday by appointment only

Salon: Sunday – Monday 12pm-7pm  | Tuesday – Saturday 10am – 7pm

To schedule your Spa or Wellness appointment please call 855-990-0268. To schedule your salon appointment, please call 305-514-7326.

*Hours are subject to change without notice
*Please note that we do have an age requirement to use some of the facilities. Guests must be at least 16 to access the Thermal Experience, treatment areas and fitness areas with a parent or guardian. Programming and private fitness classes are available for those under 16, also must be accompanied with a parent or guardian.

To schedule an appointment, please call our Wellness Concierge. If you are a hotel guest, you may dial extension 46699 from your room or simply book using your in-room device. Non–hotel guests may call 866-276-2226 for appointments and information. We recommend advance booking to ensure availability of your preferred time and service.

Kindly note that a 50% deposit is required for treatments booked as part of your Spa day experience.

To schedule an appointment, call our Wellness Concierge. If you are a hotel guest, you may dial extension 47326 from your room. Non-hotel guests may call 305-514-7326 for appointments and information. We recommend advanced booking to ensure availability of your preferred time and service. 

Please be aware that arriving late may affect the length of your treatment. Your service will end on time so as not to delay the next guest. We appreciate your understanding and cooperation.

Please provide at least 24 hours’ notice when canceling or rescheduling spa services to avoid a 100% charge.

 For your comfort, a robe and slippers will be provided at the Spa. Please disrobe to your level of comfort. Undergarments may be worn during spa treatments but aren’t necessary. Our professionally trained and licensed staff use proper draping techniques to protect your privacy and comfort at all times. 

Shaving is not recommended prior to any body exfoliation treatment. We suggest that men shave at least three hours before a facial treatment.

The Spa is a place of relaxation and tranquility. To preserve this serenity, we respectfully ask that you silence your cell phone and refrain from using it in any area of the spa, including the lobby.

Please note that we do have an age requirement to use some of the facilities. Guests must be at least 16 to access the Thermal Experience, treatment areas and fitness areas with a parent or guardian. Programming and private fitness classes are available for those under 16, also must be accompanied with a parent or guardian. Kindly be aware that we do not provide day passes for guests below the age of 18.

All spa and salon services are subject to an additional 20% service charge as well as sales tax. Therefore, no additional tipping is necessary or anticipated. Rates are subject to change without notice.