Resort Fee Includes

• Access to resort pools
• Beach lounges & umbrellas
• Personalized Wellness Concierge services
• On-site Concierge service
• Complimentary water bottle at check-in
• Complimentary access to 75+ weekly indoor/outdoor group fitness classes
• Resort-wide complimentary wi-fi

 

Arrival / Departure

• Check-In Time: 4PM | Check-Out Time: 11AM
• Please contact our Front Desk for questions about early check-in, late check-out and early check-out. Pricing may vary depending on availability.

 

Parking

• Your car is parked in our secure garage with in/out privileges and a ticket is issued using our SMS phone app.  Upon request, we can make arrangements to have your car ready at a specific time.
Overnight Hotel Guest Rate:$40 per night (Billed to Guests Room)
• Daily Visitors Rate: $20 per car
• Visitors to Hotel Facilities (Spa, Salon, The Strand): $10 per car

 

Resort Cancellation

• This will be based on the offer/rate plan selected at time of booking. Please check your confirmation or contact the hotel directly for any questions.

 

Spa

• To schedule an appointment please speak to our Wellness Concierge who will arrange your perfect experience.
• If you are a hotel guest, you may dial extension 47310 from your room.
• Please arrive at least 60 minutes prior to your appointment time. This will allow you time to sign in, change clothes and partake in our world-class Thermal Experience prior to your service.
• Please be aware that your late arrival may determine the length of your treatment. Your service will end on time so the next guest is not delayed.
• Please allow 24-hour notice for cancellation or rescheduling of spa services to avoid 100% charge.
• The minimum age of 14 is required for access to the Thermal Experience, treatment areas and fitness area.
• Kids programming is available for those under 14 years of age, as well as private fitness classes.

 

Cell Phones

• In order to provide a tranquil experience, Carillon prohibits cell phone use in the following areas: Treatment areas, Wellness Spa, Fitness areas, Salon and Atlantic Pool. For the restaurant or other common areas we encourage you to silence your digital devices and avoid loud conversations in order to promote a serene and tranquil space for yourself and others.

 

Pet Policy

• Carillon Miami Wellness Resort welcomes dogs up to 35 pounds, based on the availability of our pet-friendly suites. With 48 hours’ notice, we can arrange for dog food, treats, or toys in anticipation of your visit. In addition, our team is happy to provide referrals to local veterinarians, pet shops, groomers, parks that allow off-leash play, and doggy day-care facilities. A dog walker can be secured for an additional fee. A $250 pet fee per pooch will be assessed upon check-in. (Registered service dogs are exempt.) There is a limit of two dogs per suite. Pets may not be left unattended for extended periods. Prior to arrival, you will be asked to submit copies of your dog’s registration and current vaccination records, along with a signed waiver of liability. If you plan to bring your dog with you, please contact us to make proper arrangements. Have another kind of pet? Let us know in advance, and we’ll do our best to accommodate you and your friend.